Terms and information

Terms of sale

These terms apply to purchases in Fairown Outlet when the delivery country is any of our EU delivery countries other than Sweden (see the delivery table). The seller is:

Products

We sell used, inspected devices. Each device is tested and graded: A – very good, minimal signs of use; B – good, light visible scratches or wear; C – fair, clear signs of use. All core functions work. Phones show their battery health. Images are the manufacturer's; the grade on the product page describes the actual condition.

Order and contract

The contract is concluded when the payment has been received and we have emailed the order confirmation. Each device is a single item. If, exceptionally, it has already been sold, we refund the full amount immediately. You must be at least 18 years old.

Prices

Prices are in euros and are final prices. Used devices are as a rule sold under the margin scheme for second-hand goods (Estonian VAT Act § 41): VAT is calculated on the seller's margin and is not shown separately on the invoice. If a device is sold with standard VAT, this is stated under the price on the product page and VAT (24%) is shown separately on the invoice. The delivery price depends on the country and is shown before payment. No other fees are added.

Payment

You pay in Montonio's secure checkout by bank link, card (Visa, Mastercard), Apple Pay, Google Pay or, in Finland, MobilePay. We never see or store card details. The shop connection is encrypted (HTTPS).

Orders to Sweden are governed by the Swedish terms of sale of Fairown Finance AB: Köpvillkor (svenska)

Delivery

We ship the device from our warehouse in Tallinn within 1–2 working days after payment to the parcel locker you choose. Large desktop computers do not fit parcel lockers and are sent to a staffed pickup point. We email you the tracking link.

Collect the parcel within the time set by the carrier (usually 7 days). An uncollected parcel is returned to us; we then refund the purchase price minus the actual shipping and return shipping costs.

Withdrawal and returns

You may withdraw from the contract within 14 days of receiving the device without giving a reason.

• Tell us by email at support@fairown.com. You may use the form below, but it is not required.
• Send the device within 14 days of your notice to Fairown Renewal OÜ, Veskiposti 2/1, 10138 Tallinn, Estonia, marked with the order number. You pay the return shipping.
• Instead of a refund, you may ask to exchange the device for another device available in the shop. Say so in your notice. Any price difference is paid by you or refunded to you.
• We refund the full amount paid, including standard delivery, within 14 days of your notice, using the same payment method. We may wait until the device has reached us.
• You may inspect the device as you would in a shop. If its value has decreased because of handling beyond that, we may deduct the loss in value. Before sending, sign out of accounts (Apple ID, Google) and reset the device.

Complaints

You may file a complaint about a defect that existed at delivery and appears within two years. Notify us within two months of discovering it at support@fairown.com with the order number and a description. We will repair or replace the device or refund you. Wear and battery health that match the grade and description are not defects.

We first try to solve any dispute by agreement. Consumers in Estonia may turn to the Consumer Disputes Committee (Consumer Protection and Technical Regulatory Authority, ttja.ee); consumers in other countries may turn to their national consumer dispute body.

Privacy and cookies

The data controller is the seller: Fairown Renewal OÜ for orders to all countries except Sweden, and Fairown Finance AB for orders to Sweden.

What data and why

Name, email, phone, the chosen parcel locker or pickup point, the ordered product and payment status. We use them to perform the contract (order, delivery, customer service), for bookkeeping and to meet legal obligations. We do not use them for marketing.

Who receives it

Montonio Finance UAB (payments and shipments), carriers (Omniva, SmartPosti, DPD, Unisend, Nova Post, PostNord), in Sweden Airwallex and Klarna (payments), Cloudflare, Inc. (web hosting and the order database; data is stored in Western Europe) and Slack Technologies (our internal order notification channel: order number, products and pickup point, without name or contact details). Any transfer outside the EU (Cloudflare, Slack) is covered by the EU Standard Contractual Clauses. Partners process data only on our instructions or under their own payment terms.

How long

Order data is kept for 7 years for bookkeeping; other data only as long as needed.

Your rights

You may request a copy, correction or deletion of your data or object to processing by emailing support@fairown.com. You may complain to the Estonian Data Protection Inspectorate (aki.ee) or your national data protection authority.

Cookies

The shop uses no advertising or tracking cookies. Only your language choice is stored in your browser. Payment providers may use cookies needed for payment security on their own pages.

Contact

Returns and complaints: Fairown Renewal OÜ, Veskiposti 2/1, 10138 Tallinn, Estonia

We reply within 1 working day.

Withdrawal form